Refunds and cancellation

You can cancel a Bandzen Pro subscription at any time from Settings inside the app, in one step. No email, no form, no retention call. Your invoices are in your billing portal at Polar, linked from the same page.

Cancelling stops the next charge. It does not end your access immediately — Pro runs to the end of the period you have already paid for, and after that your account returns to the Free plan. Nothing you have written, attempted or been marked on is deleted when a subscription ends.

If you ask within 7 days of a charge, we refund that charge in full and you do not have to give a reason. One message to support@bandzen.com is enough.

Refunds are issued to the original payment method through Polar, our merchant of record. Once we approve one, the money typically reaches your bank or card within 5–10 working days; the exact timing is your bank’s, not ours. A refund returns the tax you paid along with the price.

After 7 days we do not refund a charge as a matter of course, but we would rather hear from you than not — if something has gone wrong at our end, write to us and we will put it right.

Bandzen Pro is a paid subscription.

Band scores produced by Bandzen are estimates generated for practice. They are not official IELTS results, and no subscription guarantees any particular score.

support@bandzen.com